Support & Training

Infostat provides superior support and educational services to ensure that you get the maximum benefit from our applications. Our acclaimed support team provides responsive and comprehensive services for both rig and office users. Built-in diagnostic and troubleshooting tools result in efficient handling of application related issues. We offer an array of educational and training services optimized for the unique needs of the upstream operations community. Content delivery includes video tutorials, webinars and instructor led classes.

Contact us for educational and training services.
Contact us for educational and training services.

Support

Existing users of Infostat software applications who participate in the RIMDrill and RIMBase Support Program can sign up and access the Support site. Registered users can access the site on a 24/7 basis. Once logged on to the site users will be able to select from a range of functions including:

  • Downloading the latest products and software releases
  • Downloading release notes and various technical and help documents
  • Reading the responses to FAQs
  • Reporting defects and suggestions
  • Getting information on the latest product developments

Our Support Program also provides users with access to telephone and e-mail support.